I can't log in when you are asked to enter a username and password?
If you can’t log in after ensuring you have entered your username and password correctly, you should contact IT HelpDesk:
Face-to-Face: Building C5C Room 244, Macquarie University
Online: OneHelp
Phone: (02) 9850 HELP, (02) 9850 4357 (in Sydney) or 1800 MQ HELP (outside Sydney)
Email: help@mq.edu.au